Refund Policy

This Refund Policy explains how refunds, cancellations and billing are handled for subscriptions to The Progress Collective.

Free Tier

The free tier is provided at no cost and is intended for evaluation purposes. No payment details are required and no refunds apply.

Paid Subscriptions

Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected.

Because access to the platform and AI-generated outputs is provided immediately upon subscription, we do not offer refunds for partially used subscription periods.

Cancellations

You may cancel your subscription at any time via your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• No further charges will be applied.

Billing Errors

If you believe you have been charged incorrectly, please contact us at support@theprogresscollective.com. We will review billing issues promptly and apply corrections where appropriate.

Enterprise Agreements

Refund and cancellation terms for Enterprise plans may be governed by separate contractual agreements.

Consumer Rights

Nothing in this policy limits any rights or remedies available under Australian Consumer Law.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be published on this page.